Alternative Footwear - Free UK Delivery | Sexy Shoes | high heels | Goth Demonia Boots Pleaser Shoes - Free Delivery

Customer Service:
Monday - Friday 1pm-5pm 

Postal address:
Alternative Footwear
8 Cuba Industrial Estate,
Ramsbottom.
Lancs.
BL0 0NE

Shipping & Delivery

*UPDATE 14.07.2016 : FROM MONDAY 18TH JULY ALL DELIVERIES WILL BE VIA DPD FOR A TRIAL PERIOD UNTIL 1ST SEPTEMBER 2016. FOR MORE DETAILS ON DPD'S DELIVERY SERVICE SEE http://www.dpd.co.uk/ *

We are currently offering FREE DELIVERY for all orders within the UK mainland. Please note: We use our own shoe and boot boxing for all orders - manfacturer boxes are insufficent to protect the footwear through postal and courier services. We do not consider the box part of the product.
Orders placed before 4pm for Next Working Day Delivery are shipped same day on a Parcel Force 24 hour service. Orders that are not in the Next Day Delivery section are usually shipped and delivered within 3-5 days. If you require a faster delivery please contact our customer service who will be happy to help you either via our live chat system, by phone, in person - in store or via email.
We ship all orders via Parcelforce throughout the UK on a Next Day Service. Once your order has been processed and ready to be dispatched you will receive an email from customer service with the tracking details, you can track the progress of your order via Parcel Force's website. You should also receive an email from Parcelforce with the tracking details to the email address provided when placing the order.
Sizing & FAQs

IMPORTANT: Our sizing has changed.
Previously over  the past decade we have converted from the USA to UK sizing by two, for example a size USA 7 would be a UK 5, and advised customers they may need to increase their shoe size by 1. We have now tried to remove this need to increase your shoe size by 1 and convert USA sizing by 3. Our current sizing is now as follows:
WOMENS SHOE SIZING CONVERSION
  • USA SIZE 5 = UK SIZE 2 EU SIZE 35
  • USA SIZE 6 = UK SIZE 3 EU SIZE 36
  • USA SIZE 7 = UK SIZE 4 EU SIZE 37
  • USA SIZE 8 = UK SIZE 5 EU SIZE 38
  • USA SIZE 9 = UK SIZE 6 EU SIZE 39
  • USA SIZE 10 = UK SIZE 7 EU SIZE 40
  • USA SIZE 11 = UK SIZE 8 EU SIZE 41
  • USA SIZE 12 = UK SIZE 9 EU SIZE 42
  • USA SIZE 13 = UK SIZE 10 EU SIZE 43
  • USA SIZE 14 = UK SIZE 11 EU SIZE 44
  • USA SIZE 15 = UK SIZE 12 EU SIZE 45
  • USE SIZE 16 = UK SIZE 13 EU SIZE 46
  • USE SIZE 17 = UK SIZE 14 EU SIZE 47

If you are at all unsure of our sizing please contact a member of staff who will be happy to assist.

Pleaser/Demonia Size Chart

All Pleaser, Fabulicious, Bordello, Pin-Up Couture and Devious shoes are marked in U.S. women's sizing, while Demonia and Funtasma shoes are marked in either U.S. women's or U.S. men's sizing. The shoe size conversion chart below only serves as a guide to help you determine the sizing equivalent of products in different parts of the world. Please note that the actual sizing may differ slightly from the chart as the size conversions listed are APPROXIMATE - there is no universally accepted international conversion for shoe sizing; it may also vary slightly from collection to collection among different brands.

M/W indicates Men's or Women's Sizes. Other systems are for either gender.

System

Sizes

U.S. &

Canada

W

5

6

7

8

9

10

11

12

13

14

15

16

17

M

3

4

5

6

7

8

9

10

11

12

13

14

15

Europe

35

36

37

38

39

40

41

42

43

44

45

46

47

U.K.

2

3

4

5

6

7

8

9

10

11

12

13

14

Australia

W

3.5

4

5

6.5

7.5

8.5

9.5

10.5

11.5

12.5

13.5

14.5

15.5

Japan

W

21

22

23

24

25

26

27

28

29

30

31

32

33

China

W

35.5

37

38

39.5

41

42

43.5

45

46

47.5

49

50

51.5

Russia

W

33.5

34.5

35.5

36.5

37.5

38.5

39.5

40.5

41.5

42.5

43.5

44.5

45.5

Mexico

   

4

5

6

7

8

9

10

11

12

13

14


Returns & Exchanges

Note: We strongly suggest when returning for exchange refund you use a postal service and insure your parcel is insured correctly in case of loss or damage.

The low cost solutions such as MyHermes & Parcel2Go have a terrible record of returning goods safely, should the items be received back damaged, lost, wet due to parcels being left outside we will not be able to accept them back.

IF you are at all unhappy with your purchase online or by phone simply return your order within 14 calander  days of receipt in a resale-able condition and unused and unworn condition in the original boxing ensuring that the labels have not been removed for a FULL REFUND or EXCHANGE for a *different size.

Return address:
Alternative Footwear
8 Cuba Industrial estate
Ramsbottom
Lancs. BL0 0NE
It is at the customer's cost and responsibility to ensure the safe return of the order to us.

How to return:
When trying on your purchase make sure your feet are clean and a protective sock or stocking is worn and tried on a soft clean surface, soiled, marked footwear will not be accepted back for exchange or refund, keep all the packaging as ensuring the safe undamaged return of your order is your responsibility.
Repackage the footwear with the original protective packing, ensuring the labels are intact and enclose a copy of our order/invoice so we can identify your order with a note saying what you would like to do, ie. "returned for exchange in size 6" or " returned for refund" . 
Re-wrap the shoe/boot box and return the package to us to the address above.

Important - Help us protect the environment by not defacing the shoe boxes.

Do not write, deface or tape up the shoe boxes, the order should be returned as you received it.

Defaced or spoilt shoe boxes requiring re-boxing will be subject to a boxing and administration fee of £5 per box.
NOTE: *We cannot exchange clearance items for a different size.
Worn, damaged or used items will not be accepted for refund or exchange. Items ordered for collect in store are excluded from our exchange policy.

Late returns ( not exceeding 30 days ) - If agreed prior to returning / exceptional circumstances.
Items returned in a resale-able condition but OUTSIDE of the 14 day period may be accepted at the management's discretion in exceptional cirmcumstances, will be subject to a restocking fee of £10 per item and additional shipping charges for exchanges may apply,a voucher may be issued in place of any refund, goods returned in a worn/used condition and or outside of a reasonable return period may be refused and returned to the sender.
Faulty items
If your order arrives with you in a damaged condition please notify us immediately, after 7 days we cannot accept items that are damaged in transit.
Worn faulty items.
If your item becomes faulty within 30 days of receiving your order, please contact us with your order details and the nature of the fault. We cannot accept any worn item after a 30 day period.
Refused & Non collected parcels
Items returned to us by refusing or not collecting a parcel from an attempted delivery by our courier will be refunded with the return cost deducted. For UK mainland the refusal return cost stands at £10, international orders that are refused, not collected or duty not paid will be charged at current list rates. It is the customers responsibility to ensure the safe return of unwanted orders at their cost.

Ordering

Placing an order online is 100% secure. However, you may place an order by phone on 01706 829955 or in person in our showroom if you so wish. Once your order is received and payment authorised, stock is checked against your selected items and processed. Once your order is ready for dispatch an email notification is sent that your order will be on its way shortly with relavant tracking information. If you have any questions regarding ordering please contact a member of staff who will be happy to help.

Payment, Pricing & Promotions
Payment online is processed through 100% secure server, with payment being processed via SAGEPAY or PAYPAL depending on your selection. Prices are correct at the time of publishing however mistakes do happen and any item incorrectly priced may be withdrawn from sale. Promotions are ran from time to time and cannot be used in-conjunction with any other offer.
The company management reserves the right to cancel, decline or refuse any order at any time.

International Delivery

Please see: Delivery Information